We have just added a German channel and I am setting up all the email templates. For salutation we obviously need to have Liebe or Lieber is there a way of doing this?

I was looking for a salutation token that is gender driven maybe? As long as the gender has been selected in the customer record of course.

Thanks!

Julie :-)

I'm using the copy function which is a great addition but it does not appear to be copying the dates and prices. All other sections are copied over so I'm wondering what is wrong?

Any suggestions?

Thanks!

Julie

I am having problem unarchiving a couple of bookings where I need to make a financial change - any suggestions why it might not be working?

Thanks

Vicki

1. Customer enquires = office rep replies with details and sets follow up dates

2. 1 week later customer gets auto email from tourcms that is relevant to the product the service they enquired about

3. 3 weeks later a further auto email goes out asking if they are still interested in product service etc

This goes on until you get a yes or no from the customer. We currently do the above but manually using workflow and would like to automate more

I wonder if anyone can help

My rtf documents from docs and comms in a booking are not opening properly - instead of opening in a word document they are opening as notepad and as gobbledegook.  My colleagues are all OK, so it's not the system but I wondered if anyone could point me in the right direction to be able to correct this.

Thank you

Vicki 

We are using the Dates & Prices API call using the .NET API wrapper and we've noticed that when we make a call to a tour that uses quantity pricing the main price is always 0. I have attached a screen shot of two tours: tourID 315 uses normal pricing and has the main_price node populated correctly. TourID 460 using quantity based pricing and the main_price node is populated with 0 but should be £260    (the extra_rates are populated correctly however).

Is there a reason for the main_price node being set to 0 that I'm missing or is this a bug?

Cheers,

Graeme

Can markup type be related to date? The way it is now set up it can only be used for markup that has its effect instantly. There is no planning ahead possible.

For example: we want to start a markup from 1st of april this year. 

Regards, Luit

The options is for an an activity. The price is per day and it changes according to how long they do the activity.

I have configured the option so that it lists okay. A customer can select the quantity required and the correct price is displayed. However, depending on the quantity selected I would like the trip duration to extend as well.

Make sense?

For example...

Option = Additional recreational diving >>

Select 2 = 2 days of diving (adds price) but also adds 2 nights to trip

Select 3 = 3 days of diving (adds price) but also adds 3 nights to trip

etc

At the moment I can get the prices to work fine but i am struggling to get to duration to extend according to their selection. In the options 'extensions/questions' I have put down +1 night and it adds 1 night to the trip. But this isn't what I want to achieve and I can't seem to work out how I can get overall duration to extend according to their selection.

Any pointers? Can it be achieved?

Thanks,

Ben

On custom fields the data about who edited and when does not show anymore. Will that be restored or is it something in setup or ...?

Thanks Luit

A very simple question (I'm sure) but fairly new to TourCMS and I need a little pointer.

I've had a look at some examples on the support pages regarding special offers and discounts for entire trips. I am actually having trouble finding out how to achieve this. I can add a promotion as an option but how can I discount a trip/tour so that it reads £1000 Now £900 for a given start date.

I've been into dates and prices for a tour but I cannot seem to get a separate price to show.

Could someone please enlighten me??

Much appreciated.

Ben